Have a grievance right now? Write to us at kambuprasadmishra@gmail.com or call +91 90406 33898. We aim to acknowledge every complaint within 2 working days.
Most issues — a missing SIP instalment, a folio query, a statement request — can be resolved directly with us, usually faster than through a formal escalation. Please write to kambuprasadmishra@gmail.com or call +91 90406 33898 with your name, folio/PAN details and a description of the issue.
| Stage | What Happens | Indicative Timeline |
|---|---|---|
| Acknowledgement | We confirm receipt of your complaint | Within 2 working days |
| Investigation | We review the issue, liaising with the AMC/RTA if needed | Within 7–10 working days |
| Resolution | We respond with the outcome or next steps | Within 15 working days of receipt |
If your complaint isn’t resolved to your satisfaction directly with us, you can escalate it in this order:
| Platform | Purpose | Link |
|---|---|---|
| SEBI SCORES | File and track complaints against SEBI-registered market intermediaries | scores.sebi.gov.in |
| SEBI SMART ODR | Online conciliation and arbitration for unresolved securities market disputes | smartodr.in |
KM Investment will never ask you for your password, OTP, net-banking credentials, card PIN or CVV, and will never ask you to transfer money to a personal bank account. If someone claiming to represent us asks for any of these, please do not share them, and report the incident to kambuprasadmishra@gmail.com and to the national cybercrime portal at cybercrime.gov.in, or call the cybercrime helpline at 1930.